How can you increase the conversion rate at your point of sale?

Découvrez comment augmenter la transformation d'un point de vente

A l’heure où l’utilité – et donc la rentabilité – de l’heure de travail est devenue un enjeu majeur de la distribution quelques bonnes questions doivent se poser : quel est le coût marginal lié à la présence d’une personne ou à une heure de travail supplémentaire par rapport à ce qu’elle rapporte ? De même sait-on ce que l’on perd en termes d’image, de chiffre d’affaires et de part de marché si l’on réduit trop le conseil à la vente ou les tâches liées à la bonne tenue du linéaire dans les modèles libre service ? Le point avec Timeskipper

Top 5 customer irritants and how to deal with them


Attente en caisse, manque de conseil, ruptures de stock, point de vente mal tenu… Qui n’a jamais été confronté à l’un de ces irritants majeurs en magasin, susceptible de saboter une expérience d’achat, et même conduire à la perte de ventes ? Si ces points de friction récurrents sont bien connus de l’ensemble de la distribution, la mise en place de diverses solutions, n’a jamais permis de totalement les enrayer, avant que le pilotage d’activité se révèle être LE moyen d’y remédier efficacement. Explications.

What is activity management?

Created to optimise efficiency within industrial production lines, activity management helps teams to organise their work within optimised time schedules, the need for which is becoming increasingly obvious in most business sectors. Work environments, processes, social behaviours and technologies are changing constantly and rapidly, requiring tailored adaptation and responsiveness. And it is precisely this operational […]

Managing the components of the marketing mix in food retailing with Timeskipper

Product, price, promotion and placement: these four main pillars of the marketing mix comprise the operational strategies aimed at bringing the company and its market together. With the customer experience at the heart of today’s concerns in supermarkets, cleanliness is an essential fifth driver for the point of sale. The Timeskipper activity management platform can […]

Three examples of reorganisations made with Timeskipper

Are you interested in activity management software, but find it difficult to imagine what improvements such a tool could bring to your point of sale? Here are three real-life examples of reorganisations carried out within different retail models and shop types, thanks to the Timeskipper platform.   I/ A 4,250 m2 franchise hypermarket: 13% growth […]

How do activity management and workforce management differ?

The terms “activity management” and “workforce management” are often used to define resource management. But while both solutions involve managing and optimising time and people, they come from different starting points and employ different approaches. Workforce management is based on an HR culture and is used to optimise work schedules: itschedules the right number of […]

Optimising assortments

The current period of inflation has made prices the number one priority for food distributors. Customers’ budgets are under pressure, leading them to reassess their needs, and 60% of them have switched to lower ranges of products such as budget or own-brand lines. The hard discount model is the clear winner in Europe. Working on […]

How can department managers be given more autonomy and responsibility?

The Covid crisis speeded up changes in how people relate to work. Remote working and flexibility are now seen as normal, and this means greater autonomy and responsibility for company employees. In retail, where you need to be on hand to stock shelves, for example, this type of organisation is more difficult to set up. […]

What is the workload simulation tool used for at the point of sale?

How does the TimeSkipper platform help chains and points of sale prepare for seasons, open a new store or Drive-in, gain market share from a competitor that has closed for a certain period of time, prepare a budget, or adjust hours to a store’s workload?   The essence of a store’s activity is to offer […]

Distribution management: the art of leadership

In the midst of a generational and social context, where relationships with each other and hierarchical behaviour have significantly changed, the distribution sector is going to have to readjust its management approach. It is not uncommon to find that employees have lost trust in their management and there is often a lack of motivation among staff. Most […]

Improving the commitment and know-how of retail managers

Should managerial know-how in retail let itself be overtaken by the changes in new generations and their relationship with work? It is now very complicated to recruit and retain employees. There is also a lack of motivation for assuming responsibility and management. A general lack of interest in work, a lack of know-how and a loss of reference […]

Three key factors to improve operational excellence in retail

Crisis management within retail Against a backdrop of intense competitive pressure, the sector is experiencing considerable organisational constraints linked to its transformation in recent years as well as unprecedented difficulties in recruiting and retaining staff. An unstable situation that is blithely complicating the current economic environment, which includes price increases in energy, raw materials and random […]

Timekeeping in the retail industry: the winning asset to optimise your activities

Le chronométrage dans le secteur de la distribution : l’atout gagnant pour optimiser vos activités

In the retail industry, proper use of working hours has become essential to provide the best possible service to customers and guarantee the store’s profitability. Managing this “good use of working hours” means ensuring that each employee is busy doing the right task, in the right way, at the right time and for the right length of time! This is a vast programme, the starting point of which is to have a repository of time-worth tasks based on in-store operation expertise, know-how and timekeeping techniques!

Drive-ins: how to manage order preparation teams better?

Drive : comment mieux piloter les équipes de préparation de commandes

In recent years, the rise of drive-in food retail has been a genuine growth factor for points of sale, but it does not cost them any less! Indeed, the staff costs linked to preparing and delivering orders are high, and there’s no way this cost can be billed to the final customer. This is a major blow to profitability!
The answer to this economic model’s fragility lies in the ability to synchronise order preparation with the time slots dedicated to making products available to customers (slotting) while respecting the promise to have ordered items delivered on time. To achieve this, it’s essential to manage the workload correctly and guarantee an optimal employee occupancy rate. We’re talking about task management… the trick is to know how to do it when it comes to drive-in activities!
Timeskipper presents its new feature dedicated to forecasting and prioritising drive-in tasks to manage your point of sale better. Explanations…

How does Timeskipper support retail players in a turnaround situation?

Business turnaround refers to a set of practices aimed at reversing the trend of a situation that is not going well, with a view to revitalising the business and safeguarding jobs.
Recognised as THE solution for optimising the organisation of work in retail, the TimeSkipper platform is a major asset for supporting restructuring. This is particularly true when the risk of imminent bankruptcy requires an in-depth transformation of the organisation, work methods and consequently the allocation of resources. These situations have been particularly frequent over the last twenty months, with certain brands and formats suffering the full impact of the health crisis.
It is therefore quite natural that companies should turn to Timeskipper when they need to “do things quickly and well” in order to restore the fundamentals of their performance.

Food retailing: 3 ways to optimise self-service operational teams’ activities

While business volumes in food retailing are encouraging, the economic equation is not entirely rosy. Indeed, price inflation is looming, competition is increasing, and the multiplication of distribution channels is causing the operational costs of the brands to soar. In addition, the human environment within the teams is complex. To overcome this multi-faceted problem, three levers must be activated simultaneously in order to find new sources of efficiency. Here are some explanations.